Recently, my small companion, my baby, the appendage to the tips of my fingers, my laptop, flashed a terrifying message across the computer screen indicating a potential alien predator was about to take down my world.
!Warning Will Robinson. Do NOT proceed. A virus maybe trying to access your accounts!
Instantly, my fingers froze in mid-air and dangled precariously over the keyboard…don’t move.
I breathed deeply, closed the lid, packed my baby into its cute, little diaper-looking travelling bag and with my hand aleady on the back door knob, yelled a departing message to the husband, “Gotta see the Geek Squad !”
I raced down Leila Avenue in high gear in my 8-year-old Ford Focus (44 mpg. some rust) and bullied my way into the closest parking stall in front of FutureShop, Garden City…hyperventilating all the way.
No, this is not an advertisement. This is a true story about excellent customer service.
Geek Squad technician, Aran, at Future Shop, Garden City.
Geek Squad veteran, Shane, at Future Shop, Garden City.
To my good fortune, Arran, a fairly new employee and member of the Geek Squad, was available to look at my poor, sick, virus-infected laptop.
I watched in fascination while this young man calmly and patiently concentrated on the various problems at hand as I felt my high blood pressure slowly returning back to normal. Arran had diagnosed and removed the virus step-by-step, while the senior citizen standing in front of him continued to jibber-jabber away in full blown panic mode. How do they do that?
Later, Shane, a seasoned computer Geek, continued to work on the rest of my laptop problems as Arran moved over to assist another customer who was also in dire straits.
Now that I’m back home and sipping on my well-earned rum and coke, I realized something very important today. Computer geeks have a way of tuning you out unless they need to ask you a specific question, which we all know we can’t answer anyway, so basically they’re winging it?
And they wing it very, very well indeed in the midst of some difficult clientele.
The Geek Squad need to be recognized and congratulated for their patience and excellent customer service.
So never fear, all you computer illiterate folks out there (unless you’re a ten-year-old) because the Geek Squad is always here.
Bravo and “thank you” to Arran and Shane!
